Job Description

Why The Global Ambassador

Competitive compensation Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more Paid time off eligibility for those working 32+ hours per week A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality

refined

for a global mindset

.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.


Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Conde Nast Traveler's Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You'll Do

Play a key role in providing excellent customer service to guests

Welcome arriving guests and provide them with assistance throughout their stay Responsible for the check-in and check-out processes and maintaining accurate guest information

Monitor occupancy levels and suggest upgrades on an ongoing basis

Have a friendly personality and be willing to go the extra mile to ensure guest satisfaction

Excellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed.

Proven ability to manage multiple tasks while maintaining a high level of customer service

Previous experience in a customer service role, preferably in the hospitality industry is an asset

Assist with arranging hotel guest transportation, restaurant reservations, off or onsite activities and itineraries

Provide expert recommendations based on guest interests and obtain guest information to ensure full satisfaction

Qualifications

At least 1+ year of front desk or guest service experience Minimum High school degree or equivalent

Excellent verbal communication and customer service skills

Basic computer literacy and knowledge of hotel software

Ability to work varied shifts including overnights, weekends, and holidays

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

INDFOH