Job Description

Job Summary

We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.

Department:

Front Office

Company: Marriott Courtyard Orange New Haven

Reports To:

Front Office Manager

Open Avalability- Must work nights(3pm-11pm)/weekends / night audit when needed (11pm-7am)

Job Purpose:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions directly to guest as appropriate, without announcing room numbers.
2. Answer calls and email inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone.
5. Understand and enforce the hotel company rules and credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
6. Make Welcome Bags and Keep Market stocked and organized

Job Skills:

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. operating a switchboard or computer keyboard.

Job Qualifications:

HS Diploma or equivalent.
Experience Minimum 3 months hospitality, general office, or customer service experience.
Marriott Front Desk Agent Experience Preferred
- Previous experience in guest services
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus (bilingual or multilingual)
- Familiarity with front desk operations and night audit procedures

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Job Type: Part-Time or Full-Time

Pay: $16.00 per hour

Expected hours: 25 - 35 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Schedule:

8 hour shift Day shift Holidays Night shift Overtime Weekends as needed
Education:

High school or equivalent (Preferred)
Experience:

Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred)
Work Location: In person

Job Types: Full-time, Part-time

Pay: $17.35 per hour

Experience:

Bilingual: 1 year (Preferred) Customer service: 1 year (Required)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person