Job Description

Overview

We are seeking a dedicated and customer-oriented Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out process. This position requires strong communication skills, attention to detail, and a passion for hospitality.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage the front desk operations, including check-in and check-out procedures. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest information and reservations using multi-line phone systems. Address guest complaints or issues promptly and professionally to ensure satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Promote hotel services and upsell additional offerings to enhance the guest experience. Maintain a clean and organized front desk area, adhering to all safety protocols.

Experience

Previous experience in hotel or front desk operations is preferred. Strong customer service skills with a focus on guest relations. Multilingual or bilingual abilities are highly desirable to cater to diverse clientele. Familiarity with hospitality software is an advantage. Excellent phone etiquette and communication skills are essential for effective interaction with guests. A background in resort settings or similar environments is beneficial but not mandatory. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 25 - 30 per week

Work Location: In person