Job Description

The First and second shift works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include:

Balancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Creating invoices, bills and checks for vendors, employees and contractors Managing and updating all official documentation pertaining to the role Ensuring that all end-of-day activities have been successfully executed by employees in all departments Answering calls and queries related to potential booking
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:

Check in customers using computer programs and equipment and provide guests with directions to their room Inform customers of all on-site amenities and any relevant information that is needed to use them Handle and resolve guest complaints Invoice and bill guests for their stay and services used Communicate with guests to better understand their individual needs to provide them with the best service possible
Job Type: Part-time

Pay: $14.00 - $14.50 per hour

Benefits:

Employee discount Paid time off
Experience:

Hotel experience: 1 year (Preferred)
Work Location: In person