Job Description

Job Summary:

The Front Desk Agent is the first point of contact for guests or clients, responsible for providing excellent customer service, handling check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns efficiently and courteously.

Key Responsibilities:

Greet guests warmly upon arrival and provide assistance as needed. Process check-in and check-out procedures accurately and efficiently. Manage reservations, cancellations, and room assignments using property management systems (PMS),Cloudbeds,Mews,Oracle Hospitality (OPERA PMS),WebRezPro,RMS,Frontdesk Anywhere Handle guest inquiries, requests, and complaints professionally and promptly. Maintain accurate guest records and billing information. Answer phone calls and transfer to appropriate departments. Coordinate with housekeeping and maintenance for room readiness and guest needs. Provide information about hotel amenities, services, and local attractions. Ensure security by verifying guest identification and managing keys/cards. Perform administrative duties such as filing, data entry, and reporting as required.

Requirements:

Previous experience in hospitality, customer service, or front desk roles preferred. Excellent communication and interpersonal skills. Proficiency in property management software is a plus. Strong organizational and multitasking abilities. Professional appearance and demeanor. Ability to handle stressful situations calmly and effectively. Flexibility to work various shifts, including nights, weekends, and holidays. * Basic computer skills (MS Office, email).