Job Description

Job Overview

Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will serve as the welcoming face of our hotel, providing friendly, efficient service to guests from around the world. Your multitasking skills and hospitality expertise will ensure smooth check-ins and check-outs, handle guest inquiries with professionalism, and maintain a warm, inviting atmosphere throughout your shift. This position offers a fantastic opportunity to develop your hospitality management skills while delivering memorable guest services in a vibrant resort environment.

Responsibilities

Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience Manage guest reservations, cancellations, and modifications accurately using multi-line phone systems and hotel management software Provide detailed information about hotel amenities, local attractions, and services to enhance guest satisfaction Handle guest requests promptly and courteously, resolving issues efficiently to ensure a memorable stay Maintain professional phone etiquette when communicating with guests and team members across multi-line phone systems Conduct night audit procedures to reconcile daily transactions, ensuring accuracy in financial records and reports Coordinate with housekeeping and maintenance teams to address guest needs and uphold hotel standards Assist with guest relations by addressing concerns proactively and following up to guarantee satisfaction Uphold security protocols by monitoring access points and ensuring the safety of guests and staff during all shifts Support front desk operations during busy periods or staff shortages to maintain smooth service flow

Experience

Previous experience in hospitality management or front desk operations within a hotel or resort environment is highly preferred Demonstrated excellence in customer service with strong communication skills in multiple languages is a significant advantage; bilingual abilities are highly valued Familiarity with hotel management systems, multi-line phone systems, and night audit procedures enhances your effectiveness in this role Knowledge of hospitality industry standards, guest services best practices, and phone etiquette ensures professional interactions at all times Experience working in diverse cultural settings or with multilingual guests will help you excel in our inclusive environment
This paid position offers an exciting chance to grow your career in hospitality while making every guest feel valued. We are committed to fostering an energetic workplace where your enthusiasm makes a difference!

Job Type: Full-time

Pay: $21.02 - $25.31 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: On the road