Job Description

Job Summary

Join our dynamic team as a Front Desk Agent, where your passion for hospitality will shine! You will be the first point of contact for our guests, creating memorable experiences and ensuring their stay is nothing short of exceptional. Your role will involve managing guest check-ins and check-outs, addressing inquiries, and providing top-notch customer service. If you thrive in a fast-paced environment and love interacting with people from all walks of life, this is the perfect opportunity for you!

What you'll do

Welcome guests with a warm smile and assist them during check-in and check-out processes Manage reservations and provide information about hotel services, amenities, and local attractions Handle guest inquiries and resolve any issues promptly to ensure satisfaction Conduct night audits to ensure all transactions are accurately recorded Operate multi-line phone systems to answer calls and direct them appropriately Maintain accurate records of guest interactions and transactions Collaborate with housekeeping and maintenance teams to ensure guest needs are met

Basic qualifications

Strong customer service skills with a focus on guest relations Experience in hospitality management or hotel management preferred Proficiency in phone etiquette and handling multi-line phone systems

Preferred qualifications

Bilingual or multilingual abilities to enhance communication with diverse guests Previous hotel experience or familiarity with resort operations is a plus Knowledge of night audit procedures

Why you'll love it here

We believe in fostering an environment where our employees can thrive both personally and professionally. Our commitment to your well-being is reflected in the generous benefits we offer, ensuring you feel valued every step of the way.

Our benefits include:

Competitive pay structure that recognizes your hard work Employee discounts on hotel services and amenities Resources for financial savings and retirement planning Support for your physical health and mental wellness

About us

As part of our vibrant hospitality team, you will play a crucial role in enriching the lives of our guests through outstanding service. We pride ourselves on creating an inclusive culture that values every team member's contributions while delivering unforgettable experiences for our visitors. Join us in making every stay remarkable!

Job Type: Full-time

Pay: $21.16 - $25.49 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person