Front Desk Agent
Job Description
oWelcomes customers and guests.
oAnswers phone calls.
oReads and responds to company emails.
oAssists customers in making reservations.
oMaintains schedules and reservation records.
oProcesses visitor check-in and checkout information at hotels.
oAssigns rooms and suites to guests.
oDraws up and reviews customer billing statements.
oProcesses customer and guest payments.
oKeeps work space clean and orderly.
oSends and receives faxes.
oFiles guest records.
oPerforms other miscellaneous clerical duties as necessary.
oResolves customer issues and complaints.
oTransfers calls to relevant staff or departments.
oRefers customers and guests to management when necessary.
oProvides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town.
oDescribes details of services and amenities to visitors.
Required Knowledge, Skills and Abilities
oDemonstrates excellent interpersonal skills.
oCommunicates clearly and effectively.
oWorks well with other hotel and resort staff to optimize guest experience.
oMaintains friendly, professional, and outgoing demeanor.
oExhibits strong organizational and time management skills.
oPays close attention to detail.
oResponds calmly and efficiently in stressful situations.
oResponds politely to difficult or angry customers.
oIs capable of multitasking on an ongoing basis.
oDemonstrates familiarity with basic Microsoft computer programs.
oPossesses excellent phone etiquette.
oHas ability to remember names and faces in order to make guests feel particularly welcome.
oIs familiar with the specific details of the company's mission and goals.
Education and Experience
oHigh school diploma of GED preferred.
oExperience in customer service field preferred.
oBrief customer service training required prior to start date.
Work Environment
oTime will be spent at a front desk
oTypical workdays are 8 hours, but shifts may vary from night to day.
oThe majority of working hours will be spent interacting with guests and other staff.
oAdditional time will be spent in an employee office setting.
oLight physical activity such as walking and minor lifting is required.
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Benefits:
Employee discount Flexible schedule
Work Location: In person
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD6595261
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Part Time
-
Salary:USD
-
Employment StatusPermanent
-
Job LocationLaGrange, GA, US, United States
-
EducationNot mentioned