Job Description

Best Western Plus Keene NH

is currently seeking friendly, outgoing, customer-service-oriented individuals for its

Front Desk Agent

opening. Previous front desk/ audit experience with full service, limited-service, or extended-stay hotels highly preferred but not required.

Responsibilities for Front Desk will include:

Follow the Company Standards and maintain a positive attitude. Neat, clean, well groomed appearance. Appropriate uniform and name tag. Complete knowledge of reservation system. Knowledge of brand programs. Works in an efficient manner. Completes tasks, job duties, special projects and assignments in a timely manner. Responsible for processing transactions accurately and balancing cash draw. Completing daily transaction reports. Handle all incoming calls professionally. Correctly and consistently apply Sales Training methods. Handle all room and rate changes within hotel specific guidelines and guest needs. Check all VIP reservations and make notes of any special requirements. Coordinate room status with Housekeeping Department. Communicate effectively with management, front desk team and other departments. Maintain clean and safe work areas. Works well as a team member. Provide information to guests about hotel services, facilities, other amenities and the local area. Communicates effectively with guests to understand their wants and needs, accommodates appropriately with urgency. Represent your employer in a positive and beneficial way when making contacts within the community. Follows company policies and procedures. Involved in company community projects.

Specific Job Physical Requirements:

Must be able to walk/stand a total of 8 hours in a day. Must be able to lift 50-75 lbs. Must be able to carry 35-50 lbs. up to a distance of 200 ft. Must be able to bend, squat, crawl, climb, reach above shoulder level, kneel, grasp, push and pull.
Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

Flexible schedule Health insurance
Work Location: In person