Job Description

Job Summary

We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments.

Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

-Monitor the maintain knowledge of hotel operations and activities

-Take reservations and answer questions via phone, email, and in-person

-Build rapport with guests and identify their needs through friendly conversation and open-ended questions

-Describe the features and amenities of guest rooms

-Ensure compliance with health and quality standards

Qualifications

-Friendly and outgoing personality

-Familiarity with hospitality industry standards

-Proficient in English; knowledge of other languages is a plus

-Computer literacy

-Able to resolve issues with a customer-focused orientation

-Able to lift 30 pounds

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
People with a criminal record are encouraged to apply

Experience:

Hotel experience: 1 year (Preferred)
Work Location: In person