Job Description

Job Summary

We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival and provide a warm welcome. Check guests in and out efficiently while managing reservations and guest accounts. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest interactions and transactions. Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day. Provide information about the resort's amenities, services, and local attractions to enhance the guest experience. Assist with phone etiquette by answering calls promptly and addressing inquiries or directing them to the appropriate department. Collaborate with other hotel departments to ensure seamless guest services and satisfaction.

Requirements

Previous experience in hospitality or front desk operations is preferred. Strong customer service skills with a focus on guest relations. Excellent communication skills, both verbal and written. Ability to work flexible hours, including nights, weekends, and holidays as needed. Multilingual abilities are a plus to cater to diverse guests. Familiarity with hotel management software is advantageous but not required; training will be provided. Strong organizational skills with attention to detail in managing reservations and guest information. A positive attitude and willingness to go above and beyond for guests are essential for success in this role.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Vision insurance
Experience:

Hotel experience: 1 year (Preferred)
Ability to Commute:

Junction City, KS 66441 (Required)
Ability to Relocate:

Junction City, KS 66441: Relocate before starting work (Required)
Work Location: In person