Job Description

Job Overview

GrandStay Johnston - Des Moines, proudly managed by

Great Lakes Management Group (GLMG Hotels)

, is seeking a friendly, reliable, and service-driven

Guest Service Agent

to join our front desk team. The ideal candidate will deliver warm hospitality, exceptional service, and memorable guest experiences from the moment guests walk through the door.

This role is perfect for individuals who enjoy interacting with people, solving problems, multitasking, and working in a fast-paced hotel environment. A positive attitude, strong communication skills, and a passion for guest service are essential.

GLMG Culture

At GLMG Hotels, our culture is rooted in a people-first philosophy. We believe in teamwork, open communication, respect, accountability, and empowering our employees to succeed. Our goal is to create memorable experiences for guests while fostering an environment where team members feel valued and supported.

Guest Service Agents play a key role in setting the tone of the guest experience and representing our culture with pride.

Key Responsibilities

Welcome and assist guests during check-in and checkout with genuine hospitality. Answer multi-line phone systems using proper etiquette, handling inquiries quickly and professionally. Provide accurate information about hotel amenities, local attractions, directions, and services. Resolve guest concerns or escalate issues to management, ensuring prompt and effective service recovery. Process reservations, payments, authorizations, and adjustments with accuracy and attention to detail. Maintain a clean, organized, and professional front desk environment. Communicate effectively with housekeeping, maintenance, and leadership teams. Follow standard operating procedures for safety, security, and cash handling. Assist with breakfast, cleanliness, or other departments as needed during peak times. Uphold all GLMG brand standards and contribute to a positive guest experience.

Requirements

Previous customer service experience preferred; hotel experience is a plus. Strong communication and interpersonal skills. Reliable, dependable, and able to work independently with minimal supervision. Ability to multitask and stay organized in a fast-paced environment. Professional appearance and demeanor. Basic computer skills; experience with hotel PMS systems preferred. Availability to work weekends, evenings, and holidays as needed. A positive attitude and passion for hospitality.

Join Our Team

If you are passionate about creating exceptional guest experiences and want to be part of a supportive and energetic team, we would love to meet you. At GLMG Hotels, you will be empowered, appreciated, and given opportunities to grow.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 8 - 40 per week

Benefits:

Employee discount
Ability to Commute:

Johnston, IA 50131 (Required)
Ability to Relocate:

Johnston, IA 50131: Relocate before starting work (Required)
Work Location: In person