Job Description

Overview

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional guest services and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality in a fast-paced environment.

Duties

- Greet guests warmly and assist with check-in and check-out procedures.

- Manage reservations and handle guest inquiries via phone systems.

- Provide information about hotel services, local attractions, and amenities.

- Maintain accurate records of guest accounts and transactions.

- Conduct night audits to ensure all financial transactions are balanced.

- Address guest complaints or concerns promptly and professionally to enhance guest relations.

- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.

- Uphold the highest standards of cleanliness and organization at the front desk area.

- Assist multilingual guests by providing services in their preferred language when possible.

Qualifications

- Previous experience in guest services or front desk operations within the hospitality industry is preferred.

- Familiarity with hotel management software is a plus.

- Strong phone etiquette and communication skills are essential.

- Ability to work flexible hours, including nights, weekends, and holidays as needed.

- A welcoming demeanor with excellent interpersonal skills to foster positive guest relations.

- Multilingual abilities are highly desirable to accommodate diverse clientele.

- Must be detail-oriented with strong organizational skills to manage multiple tasks efficiently.

Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 8 - 40 per week

Benefits:

Employee discount Flexible schedule
Experience:

Cash handling: 5 years (Required) Phone etiquette: 5 years (Required) Front desk: 1 year (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Ability to Commute:

Jacksonville, NC 28540 (Required)
Work Location: In person