Job Description

JH Adams, Trademark Collection by Wyndham serves High Point, NC and the Piedmont Triad area, and surrounding communities. Multiple gathering rooms offer captivating spaces and desired amenities, functionality, and modern style to one of High Point's most vibrant areas.

We are looking for a

Hotel Front Desk Agent

to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Some of your responsibilities include:

Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Communicate with other departments: Reservations, Sales, Housekeeping, Maintenance
Job Requirements

High school diploma or general education degree (GED) required. Previous experience in a Front Desk or customer-facing role is preferred. Knowledgeable of immediate area, services, attractions, and events. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Familiar with hotel systems and operations, and the ability to enter in information accurately.
Special Job Skills

Positive, Friendly and professional demeanor High Attention to Detail and Accuracy with Guest Reservation information Willing to work with a Great Team in a Family Oriented Atmosphere
Work Remotely

No
Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 16 - 24 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: In person