Job Description

We are seeking a dedicated and friendly Front Desk Agent for the graveyard shift. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere.

This role requires strong communication skills, attention to detail, and a passion for guest relations.

What You'll Do:

Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring guest satisfaction. Handle guest inquiries, requests, and complaints promptly and professionally. Maintain accurate records of room availability, reservations, and billing information. Conduct night audits as required to ensure accurate financial reporting. Operate phone systems to manage incoming calls and provide information to guests. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Provide information about local attractions, dining options, and hotel services to enhance the guest experience. Uphold high standards of hospitality management by maintaining cleanliness and organization at the front desk area.

What We're Looking For:

Previous experience in hospitality is preferred, but not mandatory. Strong customer service skills with a focus on guest relations and satisfaction. Familiarity with front desk operations, including phone etiquette and handling reservations. Ability to work flexible hours, including nights, weekends, and holidays as needed. Proficiency in using computer systems for reservations and billing processes is a plus.
Join our team as a Front Desk Agent where your commitment to exceptional service will make a difference in our guests' experiences!

Why LeoPalace?

At LeoPalace Resort Guam we value our team members and offer opportunities for growth and development. Enjoy a supportive work environment and a competitive compensation package including: Medical Insurance, Dental Insurance, Vision Insurance, 401k, Employee Discount, paid holidays, paid time off, and free employee shift meals!

LeoPalace Resort Guam

is a luxurious hilltop retreat centrally located on Guam's lush Manenggon Hills. Combining tranquility with convenience, the resort offers 24-hour front desk service, transportation, high-speed Wi-Fi, and pet-friendly accommodations. Amenities include a fitness center, business center, lap pool, soccer field, golf shop, chapel, and laundry facilities.

The resort features 201 modern rooms with expansive, scenic views and also boasts 364 studio to two-bedroom units--ideal for families or extended stays. Dining options span International, Chamorro, and Asian fusion cuisine, with venues including a lobby cafe, lounge bar, sports bar, and poolside dining. On-site retail includes a golf pro shop and

Leo Mart

, a full-service convenience store.

Recreational offerings include a bowling alley, billiards, table tennis, karaoke, hiking biking trails, a walk-run field, a soccer field, and a world-class golf course. With a grand ballroom, banquet halls, boardrooms, and lounges, LeoPalace Resort is also a full-service venue for weddings, conferences, and any of your life events.

Come join us in the Hills!

LeoPalace Resort Guam is an equal opportunity employer.

Must be authorized to work in the United States without sponsorship.

Job Type: Full-time

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person