Job Description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. This role is vital in delivering exceptional guest experiences and ensuring smooth hotel operations. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to communicate effectively in multiple languages. Previous hotel or resort experience is preferred, along with familiarity with front desk procedures and guest relations. This position offers an opportunity to work in a dynamic environment dedicated to guest satisfaction and hospitality excellence.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems with professionalism and courtesy, providing information and handling inquiries Handle guest requests, complaints, and special accommodations promptly to ensure guest satisfaction Maintain accurate reservation records and update guest information in hotel management systems Process payments accurately and efficiently using hotel POS systems Provide information about hotel amenities, local attractions, and services to enhance guest experience Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly Uphold phone etiquette standards and maintain a welcoming front desk environment Assist with night audit procedures as needed, ensuring financial accuracy and reporting

Experience

Previous experience in hospitality management or hotel front desk operations is highly desirable Bilingual skills or multilingual abilities are a strong asset for serving diverse guests Familiarity with hotel management software and multi-line phone systems is preferred Strong customer service background with excellent communication skills Experience in guest services, guest relations, or resort settings is advantageous Knowledge of hospitality industry standards, including night audit procedures, enhances effectiveness in this role
This position provides an engaging opportunity for individuals passionate about hospitality and guest services to contribute to a memorable guest experience while developing their professional skills within the industry.

Job Type: Part-time

Pay: $14.81 - $15.00 per hour

Expected hours: 25 - 30 per week

Benefits:

Employee discount
People with a criminal record are encouraged to apply

Education:

High school or equivalent (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Required) Day Shift (Preferred)
Ability to Commute:

Grand Junction, CO 81506 (Preferred)
Work Location: In person