Job Description

Resumes will not be reviewed on Indeed. Please come into the La Quinta to fill out an application and have an on the spot interview with a manager.

908 NW 69th Terrace, Gainesville, FL 32605

Overview

We are seeking a professional and personable Front Desk Agent to join our hospitality team. This role is essential in delivering exceptional guest experiences and ensuring smooth hotel operations. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries with professionalism and efficiency. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and communication.

Responsibilities

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage multi-line phone systems with excellent phone etiquette Provide information about hotel amenities, services, and local attractions Handle guest requests, complaints, and inquiries promptly and courteously Maintain accurate reservation records and update guest information in the system Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction Assist with night audit procedures when required Ensure the front desk area remains organized, clean, and welcoming Promote hotel services and amenities to enhance guest experience Support guest relations efforts to foster positive reviews and repeat business

Experience

Previous experience in hotel management, front desk operations, or guest services is preferred Strong knowledge of hospitality management principles and customer service best practices Bilingual or multilingual skills are a plus for effective communication with diverse guests Experience with resort or hotel front desk systems is advantageous Familiarity with night audit procedures and multi-line phone systems is desirable Excellent interpersonal skills with a focus on hospitality, professionalism, and guest relations
Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance
Work Location: In person