Job Description

This is a

full-time position (30-40 hours/week)

and offers extensive benefits including competitive medical/dental/vision insurance, 401k retirement matching, vacation time, sick time, paid holidays and travel discounts. Shifts run from 7am - 3pm and 3pm - 11pm but may vary based on the demands of the hotel. Candidates with open availability for both shifts will be preferred.

Weekends and holidays are required

but time-off requests are often accommodated. Timeliness and reliability are crucial for this role; excessive callouts and tardiness cannot be tolerated.

Job duties include but are not limited to:

Greet and engage with all guests approaching the Front Desk and with customers over the phone. Provide guests with friendly and memorable service at check-in, at checkout, and throughout their stay. Be knowledgeable on and answer inquires about hotel services, amenities, facilities and policies. Provide guests with personalized recommendations on local dining, entertainment and area activities. Be familiar with area special events, restricted dates and groups. Perform and complete all tasks and duties on the shift checklist. Fully comprehend and be able to operate the Front Desk computer system. Have knowledge of emergency procedures and assist as needed. Review Front Office log daily to address relevant guest issues. Follow all cash handling and credit policies. Be familiar with hospitality terminology. Assist guests with safe deposit boxes. Be able to lift up to 50 pounds. Maintain a clean work area.
Job Type: Full-time

Pay: $16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person