Front Desk Agent | Full Time

Virginia Beach, VA, United States

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Front Desk Agent | Full Time

BASIC FUNCTION:

Front Desk Agents are a major part of the "personality" of the Conference Center and give help in both the initial and final impressions that the guests have of the Resort.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

ESSENTIAL FUNCTIONS:

All room clerk functions, i.e. the friendly and efficient checking in and out of guests.
All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
Reservation functions including entering and updating group files.
Concierge functions (instructing guest on local entertainment, etc.)
Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
Resolve guest complaints, disputes, grievances, and conflicts.
Maintain a good working relationship with all Departments.
Monitoring, selling and posting items from the Sundries shop.
Enthusiastically collecting guest feedback/comment cards.
Consistently present a friendly disposition and professional demeanor at all times.

MARIGINAL FUNCTIONS:

BENEFITS:

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