Job Description

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. This position involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns to enhance their overall experience.

Responsibilities

Greet guests warmly upon arrival and provide them with necessary information regarding their stay. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations. Handle guest inquiries and resolve issues promptly to ensure satisfaction. Maintain an organized front desk area, including managing phone calls through multi-line phone systems. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Provide information about hotel amenities, services, and local attractions to enhance guest experience. Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. Uphold high standards of hospitality and customer service at all times.

Skills

Strong background in hospitality management or hotel management is preferred. Excellent customer service skills with a focus on guest relations and satisfaction. Proficiency in phone etiquette and handling multi-line phone systems effectively. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Previous experience in front desk operations or resort environments is advantageous. Familiarity with night audit processes is beneficial but not mandatory. Ability to work well under pressure while maintaining a positive attitude. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while developing your skills in the hospitality industry!
Job Type: Full-time

Pay: $13.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location: In person