Job Description

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information and proper payment handling
- Answer phone calls and respond to guest inquiries and requests
- Provide information about hotel facilities, services, and local attractions
- Assist with guest needs such as room changes, additional amenities, or special requests
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area

Experience:
- Previous experience in guest relations or front desk operations preferred
- Knowledge of hotel management systems and procedures
- Familiarity with FOSSE is a plus
- Bilingual/multilingual skills are highly desirable for effective communication with diverse guests
- Excellent customer service skills with the ability to handle difficult situations professionally
- Strong organizational and multitasking abilities in a fast-paced environment
- Proficient in using phone systems and computer software for reservations and guest services

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and excellent communication skills will contribute to creating a positive guest experience. Join our team in providing exceptional hospitality services at our hotel.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Ability to Commute:

Fort Lauderdale, FL 33304 (Required)
Ability to Relocate:

Fort Lauderdale, FL 33304: Relocate before starting work (Required)
Work Location: In person