Job Description

Job Summary

We are seeking a professional and guest-focused Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple guest needs efficiently. Prior hotel or resort experience is preferred, along with proficiency in hospitality management and guest relations.

Duties

Greet guests warmly and assist with check-in and check-out procedures Manage multi-line phone systems with professionalism and courtesy Handle guest inquiries, requests, and complaints promptly to ensure guest satisfaction Maintain accurate reservation records and update guest information in hotel management systems Provide information about hotel amenities, local attractions, and services Process payments accurately and handle cash or credit transactions Coordinate with housekeeping and maintenance staff to ensure guest rooms meet quality standards Uphold hotel policies and procedures related to guest safety and security Assist with night audit duties as needed, including balancing accounts and preparing reports Support guest services initiatives to enhance overall guest experience

Skills

Strong customer service skills with a focus on hospitality excellence Excellent phone etiquette and ability to operate multi-line phone systems effectively Bilingual or multilingual abilities are highly desirable to assist diverse guests Knowledge of hotel management software and reservation systems preferred Ability to work flexible hours, including night shifts if required Exceptional communication skills, both verbal and written Ability to handle stressful situations calmly and professionally Previous experience in front desk operations or hotel management is a plus Knowledge of resort amenities, guest relations, and hospitality industry standards
This position offers an engaging environment where your hospitality skills can shine. We value professionalism, attentiveness, and a genuine desire to create memorable experiences for our guests.

Job Type: Full-time

Pay: $12.00 - $13.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person