Job Description

Job Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle multiple guest interactions efficiently. Prior experience in hotel management or hospitality is preferred, along with bilingual abilities to serve diverse guests effectively.

Duties

Greet guests warmly and assist with check-in and check-out procedures Manage reservations and room assignments using multi-line phone systems and hotel management software Handle guest inquiries, requests, and complaints with professionalism and courtesy Provide information about hotel amenities, local attractions, and services to enhance guest experience Maintain accurate guest records and ensure confidentiality of guest information Perform night audit duties as needed, including balancing accounts and preparing reports Uphold high standards of phone etiquette and guest relations at all times Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and facilities are in optimal condition Assist with administrative tasks such as billing, invoicing, and updating guest information

Experience

Previous experience in hospitality management or front desk operations preferred Strong customer service skills with a focus on guest satisfaction Bilingual or multilingual abilities are highly desirable to communicate effectively with diverse guests Knowledge of hotel management systems and multi-line phone systems is a plus Experience in resort or hotel environments, particularly in roles involving guest relations or night audit functions, is advantageous Excellent communication skills, including phone etiquette and interpersonal skills Ability to handle multiple tasks efficiently in a fast-paced environment
This position offers an engaging opportunity to be the face of our hospitality services while developing your career in the hotel industry. We value professionalism, attention to detail, and a genuine passion for providing outstanding guest experiences.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.50 per hour

Expected hours: 8 - 40 per week

Benefits:

Flexible schedule
Work Location: In person