Front Desk Agent Job in Tru By Hilton Dixon

Front Desk Agent

Dixon, IL, US, United States

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Job Description

Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle guest concerns and issues promptly and effectively
- Process payments and maintain accurate guest records
- Collaborate with other hotel staff to ensure guest satisfaction

Requirements:
- Previous experience in hotel management or front desk operations preferred
- Proficient in phone etiquette and handling phone systems
- Strong guest relations skills with a focus on delivering exceptional service
- Knowledge of hospitality management practices
- Ability to perform night audit duties is a plus
- Bilingual proficiency is advantageous for interacting with diverse guests

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are a dedicated individual with a passion for hospitality, we welcome your application.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

Employee discount
Work Location: In person