Job Description

Job Overview

We are seeking a professional and personable Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, hospitality management knowledge, and the ability to handle guest inquiries with professionalism. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and support our resort's reputation for excellence.

Responsibilities

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage multi-line phone systems, respond to guest inquiries, and provide information about hotel amenities and local attractions Handle guest requests efficiently, ensuring high levels of guest satisfaction Maintain accurate reservation records and update guest information in the hotel management system Assist with night audit duties, balancing accounts and preparing reports as needed Provide exceptional guest services, including resolving issues promptly and professionally Uphold phone etiquette standards while managing front desk operations Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations Support guest relations initiatives to foster a welcoming environment in the resort

Experience

Previous experience in hospitality management or front desk operations preferred Hotel experience, particularly in guest services or night audit roles, is highly desirable Multilingual skills or bilingual proficiency are considered a strong asset Knowledge of hotel management systems and multi-line phone systems is advantageous Strong customer service background with excellent communication skills and phone etiquette Experience working in a resort or luxury hotel environment is a plus
This position offers an engaging opportunity to be part of a dynamic hospitality team dedicated to delivering memorable guest experiences.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person