Job Description

Job Overview

We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. Manage check-in and check-out processes efficiently, providing guests with necessary information about their stay. Handle guest inquiries and resolve issues promptly to enhance guest satisfaction. Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software. Conduct night audits as required, ensuring all financial transactions are accurately processed. Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience. Operate multi-line phone systems with professionalism, addressing calls in a timely manner while managing front desk operations. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Uphold high standards of guest relations by maintaining confidentiality and professionalism at all times.

Experience

Previous experience in hospitality management or hotel management is preferred. Bilingual or multilingual candidates are highly desirable to accommodate diverse guest needs. Proven customer service skills with a focus on guest relations and satisfaction. Familiarity with front desk operations and night audit procedures is advantageous. Strong phone etiquette and experience handling multi-line phone systems are essential. A background in resort environments or similar hospitality settings is a plus. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 16 - 32 per week

Benefits:

Employee discount Flexible schedule Free parking Paid time off Referral program
Work Location: In person