Job Description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. This role is vital in delivering exceptional guest experiences and ensuring smooth hotel operations. The ideal candidate will possess strong customer service skills, hospitality management knowledge, and the ability to handle guest inquiries efficiently. Multilingual abilities and hotel experience are highly valued to enhance guest relations and communication. This position offers an excellent opportunity for individuals passionate about the hospitality industry to grow within a dynamic resort environment.

Responsibilities

Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems, handle guest inquiries, and provide information about hotel amenities and local attractions Maintain accurate guest records and reservations using hotel management software Address guest concerns promptly and professionally to ensure satisfaction Process payments, manage billing, and handle guest requests efficiently Support night audit procedures as needed, ensuring financial accuracy at the end of each shift Uphold high standards of phone etiquette, guest services, and overall hospitality excellence Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards Assist in managing guest relations to foster a welcoming environment in the resort

Requirements

Prior experience in hotel management, front desk operations, or guest services preferred Strong customer service skills with a friendly and professional demeanor Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Knowledge of hospitality management systems and hotel operations is a plus Excellent communication skills, including phone etiquette and handling multi-line phone systems Ability to work flexible hours, including nights, weekends, or holidays as needed Previous experience in resort or hotel environments is advantageous Demonstrated ability to handle guest concerns with tact and professionalism High school diploma or equivalent required; additional hospitality certifications are a plus
Pay: $11.00 - $12.50 per hour

Expected hours: 37.0 per week

Work Location: In person