Job Description

The Residence Inn by Marriott

is seeking a highly personable and customer-focused

Front Desk Agent

with 1 years of experience delivering exceptional guest services in fast-paced hospitality environments.

DUTIES AND RESPONSIBILITIES:

Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones promptly and courteously. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

High School diploma or equivalent. Must speak fluent English. Other languages preferred. Previous experience as Front Desk Agent

This job requires the ability to perform the following:

Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products, and computer equipment Use a keyboard to operate various property management and reservations systems, etc.

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem-solving, reasoning, motivating, and training abilities are often used. Required to work nights, weekends, and/or holidays.
Job Type: Part-time

Pay: From $17.00 per hour

Experience:

Hotel: 1 year (Preferred) front desk agent: 1 year (Preferred)
Work Location: In person