Job Description

We are seeking a friendly, detail-oriented

Front Desk Agent

to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.

Key Responsibilities:

Guest Services & Check-In/Check-Out:

Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.

Renovation Awareness & Communication:

Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.

Problem Resolution:

Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.

Financial Transactions:

Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.

Safety & Security:

Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.

Administrative Tasks:

Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.

Collaboration:

Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.

Qualifications & Skills:

Previous hotel front desk or customer service experience preferred. Ability to work in a fast-paced environment and handle unexpected challenges with professionalism. Strong communication and problem-solving skills. Familiarity with hotel property management systems (PMS) is a plus. Flexible schedule, including weekends and holidays. Ability to stand for extended periods and multitask efficiently.

Job Type: Full-time


Benefits:


401(k) matching Employee discount Health insurance Paid time off Referral program Vision insurance

Schedule:


4 hour shift 8 hour shift Evening shift Monday to Friday Night shift Overnight shift Rotating weekends Weekends as needed

Experience:


Hotel experience: 1 year (Preferred)

Work Location: In person



Job Types: Full-time, Part-time



Benefits:


401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Retirement plan Vision insurance

Schedule:


4 hour shift 8 hour shift Day shift Evening shift Morning shift

Work Location: In person