Job Description

PLEASE COME IN PERSON TO FILL OUT PAPER APPLICATION:/// Please come "in person" to fill out paper application.

A Day in the Life:

Front Desk start at $14, First Annual Review-$15 Second Annual Review $15.75/ Paid Time Off starts immediately/Birthday Pay/Travel Benefits throughout Marriott:

Provide exceptional customer service You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or 'walked' guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate.

Requrements

:

Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests

Ideal Skills & Qualities:

Great verbal and written communication skills.
The ability to create a fun and supportive working environment

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

Employee discount Paid time off Professional development assistance
Education:

High school or equivalent (Required)
Experience:

Hotel Front Desk: 1 year (Required)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)
Work Location: In person