Job Description

Overview

We are seeking a dedicated and professional Front Desk Agent to join our team in the hospitality industry. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests at our resort/hotel, and it requires strong communication skills, attention to detail, and a passion for guest relations.

Duties

Greet guests upon arrival with a warm and friendly demeanor. Check guests in and out efficiently while managing reservations and room assignments. Answer phone calls promptly, providing information about the hotel services and amenities. Handle guest inquiries, requests, and complaints professionally to ensure satisfaction. Maintain accurate records of guest information and transactions using hotel management software. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Provide local area information and recommendations to enhance the guest experience. Assist with billing inquiries and process payments accurately.

Skills

Previous experience in

hotel

or

hospitality management

is preferred. Strong

customer service

skills with a focus on

guest services

and

guest relations

. Excellent

phone etiquette

for handling calls professionally. Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. Ability to work in a fast-paced environment while maintaining attention to detail. Proficient in using computer systems related to hotel management operations. Strong interpersonal skills to foster positive relationships with guests and team members.
Join us as we strive to provide exceptional experiences for our guests while fostering a supportive work environment for our team!

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

Employee discount
Work Location: In person