Job Description

Do you enjoy welcoming, helping and meeting new people? The Home2 Suites by Hilton is looking for a Front Desk Agent to join the team. By working for this hotel, you will be managed by a growing hotel management company operating ten hotels throughout the state. Enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave and hotel discounts.

You are often time's the first representative of the hotel that a guest comes in contact with, and as such one of the most important sources of public relations to our business. Therefore, confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are important traits that are expected at all times. Each guest must know they come first.

Major Duties:

Greet guests with warmth and professionalism during check-in and check-out following the standards of the franchise brand Process payments accurately and in accordance with policy Provide information about hotel amenities and local attractions Respond to guest concerns promptly and follow up to ensure satisfaction Complete daily shift reports and support night audit functions Ensure the front desk area is clean, organized, and welcoming Communicate key shift updates to fellow team members and management Handle guest room reservations and maximize sales opportunities Stay knowledgeable about systems and in-room amenities to assist guests

Qualifications

Strong customer service skills with a focus on guest satisfaction Previous experience in a front desk or hotel environment a plus Proficient in phone etiquette and handling multi-line phone systems Ability to communicate effectively in multiple languages is a plus Experience in guest relations and providing exceptional hospitality services

Physical Requirements:

Must be able to stand or walk for extended periods during shifts Ability to lift up to 25 pounds occasionally (e.g., supplies, guest packages) Frequent use of computer, phone, and office equipment * Ability to bend, stretch, reach, and move efficiently during guest interactions