Job Description

Overview

Join our dynamic team as a Front Desk Agent, where you will be the welcoming face of our establishment! In this pivotal role, you will create memorable first impressions for our guests and ensure their stay is nothing short of exceptional. Your passion for hospitality and commitment to outstanding customer service will shine as you manage guest relations, handle inquiries, and facilitate a seamless check-in and check-out experience. If you thrive in a fast-paced environment and love interacting with people from all walks of life, this is the perfect opportunity for you!

What you'll do

Greet guests warmly upon arrival and assist with the check-in process, ensuring all necessary information is collected accurately. Manage guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Handle reservations efficiently using hotel management software while ensuring accuracy in bookings and modifications. Conduct night audits to ensure all financial transactions are balanced and accurate at the end of each day. Maintain clear communication with housekeeping and maintenance teams to address guest needs swiftly. Answer multi-line phone systems with professionalism, demonstrating excellent phone etiquette while assisting callers. Resolve guest complaints or concerns with empathy and professionalism, turning challenges into opportunities for exceptional service. Foster positive relationships with guests to enhance their overall experience and encourage repeat visits.

Basic qualifications

Strong customer service skills with a friendly demeanor that makes guests feel welcome. Ability to multitask effectively in a busy environment while maintaining attention to detail.

Preferred qualifications

Experience in hospitality management or hotel management is highly desirable. Bilingual or multilingual skills are a plus, enhancing communication with diverse guests. Previous front desk or guest services experience in a resort or hotel setting is preferred. Familiarity with night audit processes is advantageous.

Why you'll love it here

We are dedicated to creating an environment where our employees can thrive both personally and professionally! You'll be part of a vibrant team that values your contributions and supports your growth.

Our benefits include:

Opportunities for career advancement within the hospitality industry. Employee discounts on accommodations and services at our properties. Comprehensive health and wellness programs designed to support your well-being. A collaborative work culture that celebrates diversity and inclusivity. Join us in delivering unforgettable experiences to our guests while building your career in the exciting world of hospitality!
Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: No more than 32 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person