Job Description

Job Summary

We are seeking a professional and personable Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming demeanor, and the ability to handle multiple tasks efficiently in a fast-paced hotel environment. Experience in hospitality management and guest relations is highly valued. Bilingual abilities and multilingual skills are considered a strong asset to serve our diverse clientele effectively.

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage reservations, cancellations, and modifications using multi-line phone systems Provide accurate information about hotel amenities, services, and local attractions Handle guest inquiries and resolve issues promptly to ensure guest satisfaction Maintain accurate guest records and process payments securely Coordinate with housekeeping and maintenance departments to ensure guest rooms meet quality standards Uphold phone etiquette standards when communicating via phone or email Assist with night audit procedures as needed, including balancing accounts and preparing reports Promote hotel services and amenities to enhance guest experience Ensure front desk area remains organized, clean, and welcoming at all times

Experience

Previous experience in hotel management, front desk operations, or guest services is preferred Familiarity with hotel management software and multi-line phone systems is advantageous Strong customer service skills with the ability to handle diverse guest needs diplomatically Bilingual or multilingual proficiency is highly desirable to serve an international clientele Knowledge of hospitality management practices, including night audit procedures and resort operations, is a plus Excellent communication skills, both verbal and written, with attention to phone etiquette
This position offers an engaging opportunity for individuals passionate about hospitality management and guest relations to contribute to creating memorable experiences for our guests.

Job Type: Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: No less than 30 per week

Work Location: In person