Job Description

Position Type :

Full time

Type Of Hire :

Associate Development Program (Full Time Hire)

Education Desired :

Bachelor's Degree

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

Join the 2026 FIS University Program!

As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.


This two-year full-time program has start dates in January, March, June, and September with a dedicated "Learning Week" where you will:

Learn how to work within a corporate environment Learn about the exciting world of Fintech and the role FIS plays Hear from FIS leadership about their journey and participate in senior leader networking opportunities Build a network of your peers from across the organization

This position is for a January start.

About the Role

The Digital Payments Fraud Operations team is looking for an Operations Analyst to join our Fraud Transaction Monitoring Team. In this role, you will be responsible for Fraud Detection and Prevention for FIS Retail Digital Payment Products (Primarily Zelle and BillPay) and Zelle Fraud Disputes.

About The Team

The Digital Payments Fraud Operations team is made up of people who are passionate about reducing consumer fraud within our partner financial institution's client base. Our primary goal is to maximize our financial institution's consumer experience while simultaneously limiting exposure to fraud losses.

What You Will Be Doing

Fraud Detection/Prevention

Data/trend analysis

Maintaining existing fraud strategies

Process improvements

Create and maintain team reporting

Ad hoc data reporting

Zelle Disputes

What You Bring

Bachelor's degree in relevant field of study Proficiency in Microsoft Office Suite Fluent in English; Strong written and verbal communication skills Adaptability, a drive to learn, and strong problem-solving skills Ability to work well independently and within a team

Bonus If You Have

Prior banking experience

Fraud disputes/claims experience

Strong Microsoft Excel skills

Prior data analysis experience

What We Offer You

Competitive salary and excellent benefits The chance to work on some of the most challenging, relevant issues in financial services & technology A broad range of professional education and personal development possibilities - FIS is your final career step! Time to support charities and give back to your community A work environment built on collaboration, flexibility, and respect Student Loan Repayment Program: FIS will

PAY OFF

participants' undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee's name.

Current and future sponsorship are not available for this position

#FISUJANUARY2026

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here



For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


#pridepass