About this role:

Wells Fargo is seeking a Fraud and Claims Operations Associate in Fraud and Claims Management as part of Consumer and Small Business Banking. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high-risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications, US:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Credit card fraud claims or prevention experience
• Successful candidate will work in a fast paced, quality oriented, production environment
• Strong analytical skills with high attention to detail and accuracy
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
• Ability to work effectively under minimal supervision and follow specific guidelines
• Outstanding problem solving and decision-making skills
• Knowledge and understanding of VISA and Mastercard operating rules and chargeback guidelines
• Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
• Strong organizational, multi-tasking, and prioritizing skills

Pay Range

Starting Hourly Rate: $23.50

Job Expectations:

Hybrid: 1 week in office/ 1 week remote

Work Schedule Monday - Friday

West Des Moines: 7:30am-4:30 pm

Charlotte: 8 am - 4:30 pm

Schedule may change based on business needs

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit\'s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.