Job Description

Franchise Coordinator -- Durham, NC (On-Site)



About Autism Center of Excellence


Our mission is to help children with autism achieve independence and gain confidence by providing best-in-class ABA services. We support families every step of the way to ensure children learn life skills and achieve meaningful goals.

We are seeking an organized, people-focused Franchise Coordinator to support franchisees from initial onboarding through launch and ongoing operations. This role serves as the primary point of contact for franchise partners, helping guide them through requirements, systems, timelines, and execution -- while ensuring consistency with AutismCOE brand and operational standards.



This is a full-time, on-site role based in our Durham, NC clinic.



Key Responsibilities

Serve as the main point of contact for franchisees from intake through launch and beyond Coordinate onboarding steps including scheduling discovery calls and tracking documents Build and maintain individualized launch plans with key milestones and owners Lead recurring franchisee check-ins and follow up on action items Translate internal guidance into step-by-step execution plans and checklists Support development and management of onboarding and training programs Monitor alignment with AutismCOE brand, operating standards, and compliance Coordinate payer credentialing timelines and billing transitions Track progress against launch milestones and escalate risks or issues as needed Maintain organized records, completion logs, meeting notes, and KPIs Capture, track, and route franchise questions to appropriate internal teams Support pre- and post-event planning for franchise trade shows and expos Represent AutismCOE professionally as a brand ambassador when needed


Compensation


$50,000-$60,000 annually, plus bonus potential.

Schedule


Full-time, on-site at our Durham, NC clinic.###

Requirements

2+ years of experience in coordination, project support, operations, or customer-facing business role preferred Experience supporting multi-site operations, healthcare, education, or franchising is a plus Strong organizational skills with the ability to track multiple moving parts Excellent written and verbal communication skills High attention to detail and process consistency Comfort working cross-functionally with clinical, billing, and operations teams Ability to build strong, positive relationships with partners and internal stakeholders Professional, reliable, and proactive work style
###

Benefits

Medical, dental, and vision insurance for full-time employees (30+ hours/week) 401(k) retirement plan Company-paid life insurance Paid Time Off (PTO) Bonus potential Mission-driven, supportive work culture * Opportunity to support a growing national brand