Job Description

Job Summary

We are seeking a detail-oriented and organized FQHC Billing Specialist and Substitute Receptionist to join our healthcare team. This dual-role position involves managing billing processes for our federally qualified health center (FQHC) and providing front desk support as a substitute receptionist when needed. The ideal candidate will possess strong office management skills, and excellent communication abilities. This role offers an engaging environment where administrative excellence directly contributes to quality patient care and efficient clinic operations.

Regular Duties

Manage and process billing using Electronic Health Record and other relevant software, ensuring accuracy and timeliness of claims submission Handle patient account inquiries, payments, and follow-up on unpaid bills Maintain detailed records of billing transactions, insurance claims, and payments.

As needed Duties

Fills in as the front desk receptionist, greeting patients, scheduling appointments, and managing patient check-in/check-out procedures Operate multi-line phone systems with professionalism, providing excellent customer service and support Assist with office management tasks including data entry, filing, proofreading documents, and maintaining organized records Maintain phone etiquette standards while handling incoming calls and directing inquiries appropriately Will need to travel to our different locations to fill in when front office staff is out

Experience

Prior experience in office management or administrative roles within healthcare settings preferred Knowledge of medical billing processes, especially FQHC billing procedures Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Excellent customer service skills with professional phone etiquette Clerical experience including filing, proofreading, calendar management, and office support functions preferred Previous experience as a medical receptionist or dental receptionist is advantageous but not mandatory; training will be provided for specific duties
Pay: $19.00 - $24.00 per hour

Expected hours: 24.0 - 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person