Job Description

Overview:
The Room Service Ambassador reports to the Nutrition Services Coordinator and is responsible for serving the completed trays to the patients in a professional, efficient manner; instructing the patient on meal ordering system; assisting patient in placing meal orders if needed; assessing the patients capabilities to using the meal order system; and keeping the nursing unit floor pantry stocked. Demonstrates competencies defined (*) in Room Service Ambassador responsibilities in providing age-appropriate care to patients from the age of birth through 21 years, and select adult patients. Why Nationwide Children\'s Hospital?:
The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children\xe2\x80\x99s Hospital, Where Passion Meets Purpose.


Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.


We\xe2\x80\x99re 14,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we\xe2\x80\x99ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.


Ask anyone with a Nationwide Children\xe2\x80\x99s badge what they do for a living. They\xe2\x80\x99ll tell you it\xe2\x80\x99s More Than a Job. It\xe2\x80\x99s a calling. It\xe2\x80\x99s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.


Nationwide Children\xe2\x80\x99s Hospital. A Place to Be Proud. Responsibilities:

• Serves meals to patients in a professional and efficient manner Mediates patient/family concerns regarding meal service.
  • Instructs patients and families on meal ordering system following an established script.
  • Delivers the correct menu (diet compliant) to the patient.
• Assists patients and/or family members in placing meal orders.
  • Assesses patient?s ability to utilize the meal ordering system and follow up with appropriate staff member is unable to participate.
  • Delivers between meal nourishments directly to patients.
• Mediates patient/family concerns regarding meal service.
• Orders and replenishes bulk floor supplies on nursing units.
• Retrieves completed meals from patient?s rooms in a timely manner.
• Records nutrient intake from meals accurately.
• Communicates with members of other department effectively and concisely regarding patient support, issues, requests and other special situations.
• Acts as liaison between Nutrition Services, the patient and nursing unit.
• Demonstrates computer literacy.
• Portions food items in proper containers utilizing proper portion sizes.
• Creates a service culture.
• Anticipates patient/team member needs and services them.
• Takes ownership of a problem and ensures a positive outcome, follows up each problem until it comes to a resolution.
• Serves as a quality assurance control point for every aspect of the room service program.
• Participates as a team member.
• Ensures all actions reflect the overall program service goals.
• Assumes the role of a patient advocate regarding food services.
• Demonstrates strong verbal and written skills.
• Presents a professional appearance in the uniform prescribed by the department at all times.
• Performs other duties as requested.

Qualifications:
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• High School graduate with 3 - 6 months of food service experience preferred.
• Ability to read, measure accurately and perform basic math skills
• Ability to communicate to others in a clear concise manner

MINIMUM PHYSICAL REQUIREMENTS
Note frequency as Constantly (67-100%), Frequently (34-66%) and Occasionally (0-33%) for each requirement. Also note any lifting requirements with pound limit.
Walking/standing Constantly
Ability to push heavy tray carts on patient units Frequently
Ability to lift and carry trays to patient rooms (10 - 20 lbs) Frequently


The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.EOE/M/F/Disability/Vet