Job Description

Overview

We are seeking an experienced and dynamic

Floor Manager

to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, extensive knowledge of restaurant management, and a passion for delivering exceptional customer service. This role involves managing staff, ensuring food quality and safety, and maintaining efficient operational procedures across casual dining, quick service, or fine dining settings. The Floor Manager will play a key role in fostering a positive team environment while upholding the highest standards of hospitality and food safety.

Responsibilities

Supervise and coordinate daily restaurant operations, ensuring smooth workflow during shifts. Oversee food preparation, food safety protocols, and ensure compliance with health regulations. Manage POS systems including Aloha POS and Micros POS for accurate order processing and cash handling. Lead staff training, development, and performance evaluations to promote team growth and excellence. Monitor inventory control, ordering supplies as needed to maintain optimal stock levels. Handle customer inquiries, resolve complaints promptly to ensure high levels of customer satisfaction. Oversee shift management, including scheduling staff and managing labor costs effectively. Maintain cleanliness and organization of the kitchen and dining areas in accordance with safety standards. Assist with food production, catering events, banquet services, or bar operations as required. Support budgeting efforts and contribute to overall restaurant management strategies.

Qualifications

Proven experience in restaurant management or supervisory roles within the food industry. Strong knowledge of food preparation, culinary techniques, and kitchen management. Familiarity with POS systems such as Aloha POS and Micros POS; experience with cash handling is essential. Prior experience in casual dining, fine dining, or quick service restaurants is preferred. Excellent leadership skills with a background in staff training & development, team management, and supervising diverse teams. Knowledge of food safety standards and regulations; experience with food handling and sanitation practices. Ability to manage inventory control, budgeting, and operational efficiency effectively. Strong communication skills with the ability to interview, train new staff, and resolve conflicts professionally. Hospitality management background including hotel or catering experience is a plus. Demonstrated ability to work under pressure in fast-paced environments while maintaining high service standards. Join our team as a Floor Manager to lead our restaurant operations with professionalism and enthusiasm while providing memorable experiences for our guests!
Job Type: Full-time

Pay: $49,334.58 - $59,413.69 per year

Work Location: In person