Job Description

Ridgewood Specialty Care, a 60-bed long-term care skilled nursing community located in Ottumwa, IA, is now hiring!



CARE INITIATIVES

JOB DESCRIPTION

Facility:

Position Title:

Floor Care Technician Issued: October 2025 Revised:



PURPOSE OF THIS POSITION



Under the direction and supervision of the Housekeeping Supervisor, the Floor Care Technician is responsible for maintaining the cleanliness, appearance, and safety of all flooring surfaces at assigned facility. This includes routine and deep cleaning, floor care treatments, and minor repairs to ensure a pristine and professional environment.



QUALIFICATIONS



Education/Certification/License

None.

Knowledge

None.

Experience

Experience in healthcare, hospitality, or commercial environments a plus.

Skills/Abilities

Functional literacy in spoken and written English. Demonstrated effective interpersonal and communication skills. Ability to follow written and oral instructions. Complete assignments timely, completely and accurately.

DELEGATION OF AUTHORITY

Authority is delegated to the individual in this position to:

Implement floor care procedures to meet residents' needs in compliance with federal, state and local requirements. Participate in the monitoring system for the housekeeping department. Notify supervisor when supplies are needed. Notify supervisor when equipment or areas of the facility are in need of repair.

Position reports to:

Housekeeping Supervisor

Position Supervises:

None



The primary functions and responsibilities of this position are as follows:

Additional duties may be added as necessary to meet the needs of the facility. You will be evaluated by your ability to perform these functions competently with minimal supervision and/or reminders.

COMPETENCIES

Analytical - Collects and researches data; Uses intuition and experience to complement data.

Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to

detail.



Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.



Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.



Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments and maintains confidentiality.



Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.



Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.



Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.



Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.



Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.



Leadership - Exhibits confidence in self and others; Accepts feedback from others; Displays passion and optimism.



Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.



Business Acumen - Understands business implications of decisions; Displays orientation to profitability.



Cost Consciousness - Develops and implements cost saving measures; Conserves organizational resources.



Diversity - Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce.



Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.



Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.



Strategic Thinking - Understands organization's strengths and weaknesses; Adapts strategy to changing conditions.



Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.



Motivation - Demonstrates persistence and overcomes obstacles.



Planning/Organizing - Uses time efficiently.



Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others will respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.



Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.



Adaptability - Adapts to changes in the work environment.



Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.



Initiative - Asks for and offers help when needed.



ESSENTIAL FUNCTIONS

1. Perform routine and specialized floor care tasks including sweeping, vacuuming, carpet shampooing, stripping, sealing, waxing and buffing to maintain a clean and safe environment for residents, staff, and visitors.



2. Conduct daily cleaning procedures such as dust-mopping, wet-mopping, and spot-cleaning in resident rooms, hallways, dining areas, and clinical spaces.



3. Follow all safety protocols outlined in Material Safety Data Sheets (MSDS) and facility infection control policies.



4. Use cleaning chemicals and supplies according to manufacturer instructions and facility guidelines, wearing appropriate personal protective equipment (PPE); report any safety concerns immediately.



5. Operate floor care equipment safely and responsibly, ensuring proper precautions are taken around residents and staff.



6. Dispose of waste and cleaning materials in accordance with facility policy and regulatory standards, including biohazard protocols when applicable.



7. Assist in the maintenance and proper storage of housekeeping equipment to ensure readiness and longevity.



8. Promptly report equipment malfunctions to the supervisor or maintenance department as appropriate.



9. Identify and report any flooring damage, trip hazards, or areas in poor repair to ensure resident safety.



10. Use housekeeping supplies efficiently to support cost-effective operations and minimize environmental impact.



11. Support special cleaning projects, emergency cleanups, and seasonal floor treatments as directed by the supervisor.



12. Maintain a respectful and professional demeanor when working in resident-occupied areas, ensuring privacy and minimizing disruption.



13. Work cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers.



14. Perform other duties as assigned.



GENERAL FUNCTIONS

15. Observe and abide by all HIPAA rules and regulations to ensure that personal health information is protected during its collection, use, disclosure, storage and destruction within Care Initiatives; and to ensure only the minimum necessary information is known to function in this position.



16. Assume accountability for compliance with Federal, State and other regulations within scope of responsibilities.

17. Observe safety hazards and emergency situations, and reports to appropriate supervisor or taking corrective action according to established procedures; works safely without danger to self or others.



18. Actively participate in Quality Assurance committee as required or requested.

19. Attend in-service training programs for housekeeping team members.

20. Maintain strict confidentiality of resident, employee and other facility business information.

21. Arrive to work as scheduled, consistently demonstrating dependability, punctuality and adherence to the organization's attendance policy.



22. Accept assigned duties, instructions, or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to established procedures.



23. Perform all assigned duties in an effective, timely, and professional manner contributing to a positive and safe care environment.



24. Assume accountability for understanding and following policies outlined in the team member handbook.

25. Follow Residents' Rights policies at all times.

26. Observe and comply with all facility policies, procedures and standards of conduct.



PHYSICAL REQUIREMENTS



Time spent for on the job demands

None Up to 1/3 1/3 to 2/3 2/3 and more

Stand X

Walk X

Sit X

Use hands to finger, handle, or feel X

Push/Pull X

Kneel, crouch, squat, crawl X

Reach with hands/arms X

Climb Stairs X

Forward Bending X

Rotation X



Job requirements for weight to be lifted or force to be exerted.

Time

None Up to 1/3 1/3 to 2/3 2/3 and more

Up to 10 pounds X

Up to 25 pounds X

Up to 50 pounds X

Up to 100 pounds X*

More than 100 pounds X



With Assistance

Repetitive Motion

None Up to 1/3 1/3 to 2/3 2/3 and more

Use of hands X

Grasping:

Light X

Grasping:

Heavy X



SENSORY/COGNITIVE REQUIREMENTS



This list is not meant to be inclusive, rather exemplary of types of sensory/cognitive activities involved in performance of essential functions.



Recognition/vision and mental processing

Routinely recognize name labels on resident property/closets/drawers, labels on housekeeping supplies and chemicals, labels in storage areas, posted notices, written instructions and schedules.

Hearing

Routinely recognize operation sounds of equipment and auditory signals or alarms, wanderer monitoring system signals, soft voices of elderly, verbal communication within the workplace.

Smell

Routinely observe odors relevant to sanitation, infection control, and safety in the workplace.

Verbal communication

Routinely interact with residents and co-workers dependent upon audible and intelligible verbal communication.

EMOTIONAL BEHAVIOR REQUIREMENTS

This list is not meant to be inclusive, rather exemplary of types of emotional and behavioral activities involved in performance of essential functions.



Routinely interact with individuals (residents, family members, staff) who may be discourteous, tactless, demanding, verbally and/or physically threatening or abusive, angry or hostile, emotionally vulnerable or mentally ill, vulgar, mean-natured. Routinely called upon to control own emotions and behavior so as to protect residents' rights and to respond professionally in accordance with effective interpersonal and customer relations.

ENVIRONMENTAL/OCCUPATIONAL EXPOSURES

This list is not meant to be inclusive, rather exemplary of types of environmental and occupational exposures involved in performance of essential functions.



Individual must be able to use protective equipment and take proper precautions and emergency measures. Position is at risk for exposure to bloodborne pathogens and other infectious wastes, and chemicals used in cleaning/disinfecting.

ACKNOWLEDGMENT



I understand that this Position Description is not intended to be an all-inclusive list of every task I may perform, but a description of the minimal qualifications, essential functions, and physical, sensory /cognitive, and emotional behavior abilities this job requires, with or without accommodation.



Employee Signature____________________________________ Date___________________



Supervisor Signature____________________________________ Date___________________



Committed to attracting and retaining a diverse staff, Care Initiatives will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.



Care Initiatives is an Affirmative Action and Equal Opportunity Employer. Care Initiatives complies with applicable federal civil rights laws and does not discriminate based on race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, gender expression, marital status, parental status, genetic information, protected veteran status, or any other characteristic protected by law.