Job Description

CAMPUS AUXILIARY SERVICES AT SUNY GENESEO

Floating Assistant Manager

Our people are the lifeline of the organization. We are committed to continuously developing our employees in an environment of trust and integrity. We strive to cultivate a culture that produces inclusivity, passion, celebration of accomplishments and strong communication. As a teammate in our culinary and dining services, operations or administration teams, you will have the opportunity to utilize skills in the areas of exceptional customer service, team collaboration, adaptability and determination. As one of our teammates, you not only have the opportunity to serve others and immerse yourself in the organization - you get paid to make a true difference!

OUR MISSION:

We provide essential services that positively impact campus life and all who engage in our community, including students, faculty, staff, guests, and friends of the college.

OUR VALUES:

Our pursuit of excellence will reinforce SUNY Geneseo's vision of being a distinctive, equity-centered, public honors college by providing quality services and supporting innovative and transformative experiences in an inclusive community.



We Value

COMMUNITY

We Embrace

ACCEPTANCE

We Pursue

SUCCESS

PURPOSE

The Floating Assistant Manager is responsible for assisting in the oversight of the daily management and coordination of both dining and retail functions to ensure operational excellence, product quality, and superior customer service. This role supports a collaborative, team orientated work environment while maintaining high standards of food safety, merchandising, employee development, and cost-effective operations. The Floating Assistant Manager assists in leading one or more dining units or retail locations that may include breakfast, lunch, dinner, late-night service, and convenience-style retail outlets, requiring scheduling flexibility to meet the operational needs of the campus. This position requires a strong emphasis on teamwork, quality, and continuous improvement.

ESSENTIAL FUNCTIONS

Support the Senior Dining Managers and Retail Assistant Managers in all day-to-day operations, including scheduling, staffing, training, and supervision of union, non-union, casual, and student employees. Support the full employee life cycle, including hiring, training, performance management, payroll, goal setting, and disciplinary action. Oversee food production, retail product management, and sanitation to ensure compliance with all local, state, and federal regulations. Lead by example to maintain high standards of customer service, quality, and presentation across dining and retail areas. Monitor and manage inventory levels, oversee ordering and receiving of food, beverages, retail goods, and supplies, ensuring accurate tracking and timely replenishment. Ensure effective retail merchandising and product placement to maximize visibility, customer engagement, and sales performance. Conduct regular inspections of dining, retail, and storage areas to maintain cleanliness, organization, and compliance. Assist with food preparation and service during peak periods as needed. Develop, implement, and evaluate Standard Operating Procedures (SOPs) to enhance process efficiency and quality. May collaborate with the marketing team to plan and implement dining and retail promotions, themed events, and product launches. Analyze customer feedback and sales data to identify and implement improvements in menu offerings, retail assortment, and service delivery. Manage labor needs and make schedule adjustments for unexpected absences or vacancies. Act as a champion for organizational change, fostering adaptability and engagement among team members. Ensure all staff understand and align with organizational goals, values, and service standards. Troubleshoot operational and product issues promptly and effectively. Cover absences in different positions to cover the needs of the operation. This includes but is not limited to; serving customers, cooking, dishwashing, cashier, management duties Other duties as assigned to support individual and organizational goals.

SKILLS AND COMPETENCIES

Strong leadership skills with the ability to motivate, develop, and supervise diverse teams. Excellent organizational and time management abilities, with the capacity to prioritize multiple responsibilities. Outstanding interpersonal, written, and verbal communication skills. Proven knowledge of food production, retail operations, merchandising, and inventory management. Proficient understanding of retail sales strategies, product display techniques, and customer buying behaviors. Thorough understanding of food safety, sanitation, and regulatory compliance standards. Skilled in performance management, coaching, and team development. Ability to identify inefficiencies, implement innovative solutions, and adapt to change. Strong analytical and problem-solving skills to resolve operational and retail challenges. Demonstrated ability to deliver high-quality customer experiences and achieve sales goals. Strong adaptability and mobility to assist in multiple locations as business needs require Proficiency with Microsoft Office and Google Workspace applications.

EDUCATION AND EXPERIENCE

Associate's degree in Food Service Management, Hospitality, Culinary Arts, or related field; or equivalent combination of education and relevant experience. Minimum of two years of supervisory or management experience in food service, retail, or dining operations required Experience in a higher education environment or large-scale dining and retail environment is preferred. ServSafe and/or HACCP certification preferred.

PHYSICAL REQUIREMENTS

Ability to stand, walk, bend, and move throughout the workday. Occasional lifting or moving of objects up to 50 pounds. Moderate periods of computer use Ability to work flexible hours, including mornings, evenings, weekends, and holidays as needed

SCOPE AND DIRECTION

Reports to: General Manager Direct Reports: This position has no direct reports FLSA Status: Rate of Pay: $60,770.00

BENEFITS PACKAGE

Comprehensive health and wellness packages including health, dental, vision, FSA or HSA for full time employees Retirement savings with employer match contributions Life/Disability insurance Generous paid time off Paid holidays Complimentary dining at our campus restaurants and cafes Career growth opportunities My Better Benefits discount services Tuition reimbursement

In support of the ADA, this job description lists only the responsibilities and qualifications deemed essential to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Campus Auxiliary Services is an Equal Opportunity Employer. This policy prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression and/or identity, disability, genetic predisposition, veteran status or status as a member of any other protected group or activity.