Job Description

About New Moms

At New Moms, we're on a mission to empower young moms and their families to thrive and build brighter futures. Through innovative housing, job training, and family support programs, we serve hundreds of families each year across Chicagoland.

Position Summary

The Float Coach is a full-time, in-person role that provides temporary coverage when positions are vacant or when additional support is needed across direct service programs. This highly dynamic position is cross-trained in multiple program models and adapts quickly to different teams, supervisors, and participant needs. The Float Coach supports participants using the New Moms Coaching approach while maintaining program expectations for the department they are assigned to at any given time.



This role has a primary supervisor but works closely with task supervisors depending on the assignment.

Location:

Varies based on coverage assignment: Our offices are located in Oak Park, and the Austin and East Garfield Park neighborhoods of Chicago.

Schedule:

Full-time, 40 hours/week

Starting Salary:

$49,000 - $51,000 DOQ

What a Day Might Look Like

Covering a temporary caseload and conducting home- or office-based coaching visits Completing assessments and service plans for participants new to the program Providing emotional support and mental health case management Stepping into a team meeting to align with program expectations and priorities Facilitating a workshop or group session to meet immediate program needs Coordinating referrals and resources for participants across systems Documenting services and updating participant files Transitioning participants back to their primary coach once coverage ends

Key Responsibilities

Provide temporary coaching coverage across Family Support, Housing, Job Training, and Parent Education programs Conduct assessments, develop service plans, and provide coaching through home- or office-based visits Deliver mental health case management, crisis prevention, and intervention as needed Collaborate with internal teams and community partners to support participant stability and goal achievement Use digital coaching tools and case management systems to maintain engagement and documentation Facilitate workshops or group coaching sessions based on agency needs Coordinate exit planning, referrals, and transitions back to primary coaches Participate in cross-training and professional development across program areas

You'll Thrive in This Role If You Are:

Flexible, adaptable, and comfortable shifting between programs and teams A strong relationship-builder who can quickly establish trust with participants Organized and able to manage varying documentation and compliance requirements Calm and confident when responding to crises or unexpected challenges Passionate about equity, coaching, and participant-centered care A collaborative team member who communicates clearly with multiple supervisors Eager to become a coaching expert across all departments, able to quickly adapt to a new work assignment as the needs of the agency change

Qualifications

Education (one of the following required):

Bachelor's in social work, psychology, counseling, or similar field OR Bachelor's in other field + 2 years clinical/human service experience OR High school diploma + 5 years clinical or human service experience

Experience:

Nonprofit direct service experience preferred Experience using case management software preferred

Skills & Traits:

Strong written and verbal communication skills High adaptability and comfort working across different program models Proficiency with computers and Microsoft applications

Other Requirements:

Ability to work evenings and weekends depending on the needs of the program

Valid driver's license, reliable car, and insurance required

Must complete and maintain Parents as Teachers certification (provided on the job)

Work Environment:

Must be able to sit/stand for up to 8 hours, walk stairs, and lift up to 30-40 lbs (or perform with reasonable accommodation). Work environments may vary.

Benefits & Perks:

We care about the well-being of our team and are proud to offer a comprehensive and competitive benefits package, including:


Medical insurance with generous employer contribution Dental and vision insurance Flexible Spending Account (FSA) Short-term disability, long-term disability, and life insurance - 100% employer-paid Employee Assistance Program (EAP) for free counseling and resources Generous paid time off, as well as 15 paid holidays and half days on Fridays during the summer 403b retirement plan with employer match Pre-tax transportation benefits Discounts on Bright Endeavors products Free spiritual direction services Position may be eligible for hybrid schedule following 90 Day orientation period; Work schedule and hybrid options vary depending on duties the position is covering and are subject to change with each work assignment * For licensed employees, you will receive over 20 free CEUs during onboarding and regular free CEUs throughout employment. We will cover the cost of your social work (LSW or LCSW) or professional counselor (LPC or LCPC) state certification/renewal, and will provide licensure supervision hours for staff working towards licensure.