Job Description

• Have working knowledge of Ticketing Software
• Primary contact for Athletics game days
• Develops an understanding of athletics ticket and donation pricing structure
• Reconcile season, individual (home and away) games and special events with Finance Department and the computerized ticketing system and Respond to Internal Auditor's audit reports as needed
• Oversee payment accounting for lifetime, employee and special season tickets. Initiate timelines on renewals and on-sales for in house and online sales for Athletic events.
• Assist with reconciling sales deposits and transfer funds at the conclusion of events. Make payments/refunds via Direct Pay as needed.
• Maintain current and permanent records of all season ticket holders in football, men's and women's basketball, volleyball and baseball, Fowler & Theatre, and Arena events as needed
• Assist with the upgrade and maintenance of both Ticketing Hardware and Software. Be able to communicate computer issues with both the A-State ITS Department on campus and the Ticketing Software Company
• Assist with customer notification of ticketing on-sales; including e-mail blasts and event layouts
• Scanner & pedestal set up for game days
• Answer ticket office telephones supplying customers with event and other ticket information; perform phone charge transactions to sell tickets; take phone messages for ticket staff members when necessary
• Wait on public ticket customers at box office window; perform cash, check and charge transactions to sell tickets
• Handle all customers in a pleasant and professional manner Assist in coordination of event/game ticket reservations/will call/staffing.
• Be familiar with policies and procedures of the A-State Central Box Office, First National Bank Arena, Arkansas State University, Sun Belt Conference and the NCAA.
• Report to Ticketing Manager
• Perform other duties as assigned by the Box Office Manager or Ticketing Manager.

Skills Required