Job Description

Fire Protection Testing Inc. is a dynamic, customer-focused organization dedicated to delivering high-quality products and services. We're seeking a driven and detail-oriented Dispatcher to join our team. This role will work closely with our Service Managers to efficiently schedule inspections, service, and repairs for our customers.

The Fire Protection Dispatcher will perform the following duties:

Scheduling all inspections and repairs using ServiceTrade Software.

Maintain 2 weeks of full day scheduled work for all assigned technicians and apprentices

Ensure technicians have all necessary supplies, tools, and equipment required for each job

Attach previous notes to new jobs created so the technician can see what was done

Working with customers' requests to schedule our services.

Take inbound repairs requests, enter orders in computer, and dispatch as necessary.

Interacting with vendors, subcontractors, and internal customers.

Receive in shop and tag all material ordered to specific jobs as "received" in ServiceTrade

Work independently, as well as, with other team members.

Take ownership of repair schedules/issues, escalating issues to supervisors as needed.

Reassign work as needed, making judgments based on current workloads and priorities.

Communicate schedule with customers and offer support over the phone.

Communicate directly with repairmen and help assist with any issues as they arise by responding within 20 minutes.

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

Review and complete jobs on a daily basis within

Backup to other department dispatchers, as necessary.

Know and use formal and informal channels to achieve faster work results for the team.

Maintain clear and accurate records of previous, current, and future inspections/repairs.

Ensure repairmen have as much work as possible in the town/area they are working in to get as much done in a day as possible, with a focus on priority repairs.

Answer service phone line and direct customer calls.

Other duties as assigned from the Manager.

Job Qualifications:

Excellent verbal communication skills required to work with customers, technicians, sales personnel, and managers.

Physical requirements: ability to sit or stand for several hours at a time; and lift or move up to 20-pounds.

Must be committed to creating value in the service department.

Must be consistent and dependable with attendance, must have strong organizational skills, and must have a positive attitude.

Must be able to multi-task & prioritize many things at once.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance
Work Location: In person