Job Description

Rated One of the Top Workplaces in the Greater Pittsburgh Area 2021-2023

Job Summary:

The Fire Alarm Systems Service Technician - Level 1 is an entry-level position responsible for assisting higher-level technicians with the installation, inspection, servicing, and repair of fire alarm systems and other life safety devices. This role offers hands-on experience and training in the field, supporting skilled technicians in performing work that complies with NFPA codes, manufacturer specifications, and company standards. Technician level 1 must demonstrate a willingness to learn, follow safety protocols, and contribute to the overall success of the service team.

Essential Duties and Responsibilities:

The following list is intended to describe the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. The employer reserves the right to change or assign other duties to this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.




Assist higher-level technicians in troubleshooting, repairing, testing, and inspecting a variety of fire alarm and fire suppression systems. Support senior technicians in working directly with customers to help resolve system issues and provide excellent service. Help complete the required reports and documentation in compliance with NFPA reporting and recordkeeping standards. Collaborate with the sales team by reporting deficiencies identified during inspections and service visits. Learn proper procedures for completing the NFPA-required documentation and inspection forms. Accurately maintain daily timesheets for labor tracking and job costing purposes. Demonstrate punctuality and dependability by consistently providing a full day's work. Report to and assist the assigned senior technician daily, supporting all tasks and learning the full scope of job responsibilities on-site. High School diploma or equivalent - trade school degree is a plus. Knowledge of basic wiring and/or electrical construction knowledge. Experience with electronic test equipment and troubleshooting equipment. Basic understanding of blueprints and wiring schematics. Experience using hand/power tools. Strong written and verbal communication skills. Must be organized and detail oriented. Must be a team player. Customer service experience. Ability to work overtime and various hours when required. Ability to adapt to change with little advance notification. Must have a clean driving record and reliable transportation.

Work Environment/Physical Requirements:

Work offsite at customer facilities - clean/unclean conditions, hot/cold environment. Ability to lift 50+ pounds and maneuver 300-lb cylinders with proper tooling. Ability to climb ladders and work from heights in a lift when needed. Safety shoes, hard hats and other safety apparel may be required at certain sites. Company uniforms are provided and must be worn. Some overnight travel may be required.

What We Offer:

Medical, dental, and vision benefits following 30 days of employment. Company-paid life insurance, long term disability insurance. Option to purchase supplemental benefits. Paid PTO during your first year. 7 paid holidays. 401K plan with Safe Harbor match | 401K Roth with Safe Harbor match Possible to get company vehicle when able to work independently. Company mobile phone. Outstanding career advancement opportunities and competitive salary. Referral program.

-Direct Applicants Only -No Third-Party Recruiters-

Fire Fighter Sales and Service Co. is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, marital status, family responsibilities, pregnancy, genetic information, veteran, or military status.