Job Description

We are currently hiring for the position of Fine Dining Host at Itta Bena Montgomery, located at 1801 Eddie L Tullis Rd, Montgomery, AL 36117.

At Itta Bena, we believe in inspiring our people and leading the way to accomplish a common goal. We invite you to join us if you are passionate about providing excellent service in a professional environment.

- Summary/Objective:

Our Hosts/Hostesses are the first employees to make an impression on our guests! This position is responsible for greeting guests at the door, thanking them as they depart, and assisting guests with questions/requests. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner. Collects Cover Charge and sell Retail merchandise when necessary.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Greets and seats guests, presents menus to guests, and informs them of specials when applicable. Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations. Takes names on a Wait list or via Open Table. Runs the floor plan board and rotates guests in server sections. Observes tables and keeps track of clean, dirty and occupied tables. Takes guest information and quotes wait times to guests accurately when tables are not immediately available. Cleans, organizes and stocks menus at host area. Answers phone and answers questions concerning the menu and restaurant. Confirm reservations Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience. Fills to-go orders, if applicable. Maintains restrooms throughout shift. Sweeps foyer and front entrance area frequently. Assistant servers when needed and helps to keep tables clean. Help roll silverware and run food when needed Collect Cover Charge when applicable
Organize, stock and sell Retail merchandise.

Report to work on time in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.

Complete Opening and Closing duties Complete Side Work Other duties as assigned

Competencies

Customer/Client Focus. Ethical Conduct. Initiative. Thoroughness. Communication Proficiency. Stress Management/Composure Time Management Organizational Skills Ability to Multi-task Team Player Attitude

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

A restaurant and bar environment. The work station may be drafty due to its location by the door and the work environment noise level can be loud. Hazards may include, but are not limited to, wet floors, slipping and tripping.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to listen and speak effectively. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require occasional lifting of products weighing up to 35 pounds. Must be able to read, write and determine wait time based on unit procedures. Must be able to visually scan restaurant for clean, unoccupied tables.

Position Type/Expected Hours of Work

This position regularly requires long hours and frequent weekend work including holidays.

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or GED. Prior experience as host. Basic knowledge of restaurant service.

Preferred Education and Experience

Three years' experience as a host/hostess.

Additional Eligibility Qualifications

Must be 18 or older.
Must maintain an applicable state health and/or alcohol compliance card.

Work Authorization/Security Clearance

Must provide valid identification in order to complete I9 E-Verification Tribal Gaming Badge required for AL units to be paid for by the employee

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.

Pay: $11.00 - $14.00 per hour

Expected hours: 15 - 35 per week

Benefits:

Employee discount Flexible schedule Professional development assistance
Education:

High school or equivalent (Required)
Experience:

Customer service: 1 year (Required)
Shift availability:

Day Shift (Preferred) Night Shift (Required)
Ability to Commute:

Montgomery, AL 36117 (Required)
Work Location: In person