Job Description

POSITION SUMMARY

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An employee in this position coordinates and supports the operations, maintenance and enhancement of the Tyler Enterprise ERP system; organizing training; maintaining workflow; troubleshooting issues; and taking lead on upgrade projects. Key responsibilities include collaborating with finance and IT teams to align systems with business objectives. This role requires a blend of financial knowledge and technical skills.

Hiring Range: Minimum $59,774.00 to Mid Point $79,202.00

DUTIES AND RESPONSIBILITIES

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ESSENTIAL FUNCTIONS OF THE POSITION:

Coordinates with IT department, the performance of Enterprise ERP upgrades and patches in alignment with change management processes. System supervisor for the Enterprise ERP system and its sub/integrated systems including Tyler Hub, Tyler Content Manager, Employee and Vendor Self Service. Maintains Enterprise ERP EAM configuration, Enterprise ERP functional, data and workflow roles, user accounts and system workflow approvals to guarantee continuity for ongoing business operations. Performs system security audits and periodic security surveys to validate user accounts and associated Functional/Data access roles to ensure Enterprise ERP security remains current. Monitors Enterprise ERP system support tickets and works with end users and vendors to resolve system issues. Work with teams to implement new financial systems or upgrades to meet business needs. Discuss system requirements with Reporting and Accounting Managers to ensure strategic alignment of the financial services system with the County's business goals while maintaining proper internal controls. Organizes all financial services training programs; optimizes training processes for efficiency; works with both internal employees and training vendors to develop and deliver training; works across many departments to enhance employees' skills, performance, productivity, and quality of work. Performs other related duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES:

Knowledge of County policies, procedures, and structure. Knowledge of Department services. Knowledge of Department software. Knowledge of training principles and methods. Skill in using computers and Department software. Skill in communicating, both verbally and in writing. Skill in developing and delivering presentations and training programs. Ability to interact with others both inside and outside of the Department.

MINIMUM QUALIFICATIONS

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MINIMUM REQUIREMENTS TO PERFORM WORK:

Bachelor's degree in Finance, Accounting, Computer Science, or a related field. Three (3) years of related work experience. Or equivalent education and/or experience. Possession of relevant certification preferred.

SUPPLEMENTAL INFORMATION

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PHYSICAL DEMANDS:

Must be able to perform sedentary work and occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. This work also involves the physical abilities of grasping, perceiving sounds at normal speaking levels, discriminating among sounds, having manual dexterity, using mental acuity, reaching, performing repetitive motion, speaking, and expressing ideas by the spoken word. An incumbent must also possess visual acuity to analyze data and determine accuracy.

WORK ENVIRONMENT:

The employee works in an office and classroom environment and is subject to changes in goals, priorities, and needs.



The County has the right to revise this position description at any time and does not represent in any way a contract of employment.



Harnett County takes pride in offering an excellent benefit package including health, dental, vision and life insurance, membership in the North Carolina Local Government retirement, free health clinic for employees and anyone in their household and other benefits. To see more information about the benefits offered by Harnett County,