Job Description

Overview:

Utah State University Eastern is seeking a Student Services Coordinator I or II - Financial Support Specialist to join the One Stop Student Services team. The level of the position will be determined based on the candidate's experience and qualifications.

This position provides high-quality customer service and guidance to students, faculty, staff, and community members regarding financial aid and other financial support options. The Financial Support Specialist also collaborates with the Student Money Management Center to offer individualized financial coaching that helps students achieve their educational and financial goals.
The ideal candidate will enjoy helping students navigate complex financial aid processes and develop lifelong money management skills.
Responsibilities:

Financial Aid Support (65%):

Assist students with financial aid processes including FAFSA completion, verification, appeals, and loan acceptance. Connect students with financial aid counselors and collaborate closely with the Logan Financial Aid Office. Plan and host financial aid workshops for current and prospective students at USU Eastern, including local FAFSA nights. Develop and maintain a communication plan for financial support updates to USU Eastern students. Stay up to date by using FSA materials to stay up to date on federal regulations and USU materials to keep up to date on institutional policy.

Money Management Financial Coaching (20%):

Provide financial coaching for USU Eastern students. Conduct one-on-one coaching sessions to support budgeting, credit, debt repayment, savings, and student loan understanding. Offer money management workshops and maintain documentation of coaching sessions. Follow up with students as appropriate. Collaborate with the Student Money Management Center to ensure consistent support and resources.

Student Services Support (15%):

Serve as financial support lead for the A-Team student employees; attend meetings and provide training. Provide backup cashier and front desk support when needed. Schedule appointments and perform general office duties as needed. Support overall office initiatives and other duties as assigned.

Qualifications:

Minimum Qualifications:

Student Services Coordinator I:*
+ Two years of experience in an office setting or an associate degree/vocational training is required.
Student Services Coordinator II:*
+ Four years of related experience; or an associate degree/vocational training plus two years of experience; or a bachelor's degree is required.

Preferred Qualifications:

Experience with financial aid, budgeting, or financial coaching. Familiarity with Banner, Argos, and other student information systems.

Required Documents:

Along with the online application, please attach:Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Cover letter to be typed/pasted at the end of your application
Document size may not exceed 10 MB.
Advertised Salary: Commensurate with experience, plus excellent benefits. ADA:

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
College/Department Highlights:

The One Stop Student Services team at USU Eastern provides comprehensive support to students in the areas of advising, financial aid, records, and student success. The team fosters a welcoming and student-centered environment where every student can thrive.
University Highlights:

Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah's counties.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies' long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu.updated 09/2025

Notice of Non-discrimination:

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies:

Matthew Pinner

Executive Director
Civil Rights & Title IX Office
matthew.pinner@usu.edu
435-797-1266 | Old Main Rm. 401D
1475 Old Main Hill, Logan, UT 84322

Cody Carmichael

Title IX Coordinator
cody.carmichael@usu.edu
435-797-1266 | Old Main Rm. 402D
1475 Old Main Hill, Logan, UT 84322

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education
Denver Regional Office
303-844-5695| OCR.Denver@ed.gov

U.S. Department of Education
Office of Assistant Secretary for Civil Rights
800-421-3481 | OCR@ed.gov* updated 10/2025