Job Description

California Animal Specialty and Emergency (CASE)

is a new, rapidly evolving Emergency/ Specialty small animal practice in Anaheim, CA. We are a 24/7 ER with board-certified specialists in Anesthesiology, Internal Medicine, Neurology, Oncology and Surgery.

We value and nurture our culture, which emphasizes professionalism, mutual respect and collegiality. We are here because we believe that medicine we can be proud of is only sustainable within a culture that allows everyone to thrive.

Summary:

The

Financial Coordinator

is directly responsible for oversight of client financial matters. In addition, this position also acts as the liaison between clients, referring veterinarians and doctors.

This position does require an in-depth knowledge of emergency and specialty veterinary medicine, financial acumen, and an empathetic and highly diplomatic approach to client interactions. Critical thinking skills and a solutions-based approach are essential elements for success in this role. Prior experience with handling complex client and financial transactions in an Emergency Veterinary setting is a prerequisite for successful candidates.

Key Responsibilities:

Proficient in Windows-based systems, EzyVet/ Smart flow and ability to interface with various payment systems such as Clover, Care Credit, Scratch pay

Triage client calls and requests for information

Provide ongoing financial updates to clients

Coordinate flow of information to clients, staff and doctors

Collect, process, estimate charges and payments

Assist clients in alternative payment solutions

Coordinate patient admissions, discharge and transfers

Maintain patient records and correspondence

Assist in ensuring charges are correct and appropriate

Provide ongoing client education

This is a full-time permanent position with very competitive compensation. The position does include a robust benefits package, including:

Health Insurance with hospital contribution Vision Insurance Dental Insurance Mental Health Benefit- employer paid Life Insurance- employer paid PTO- 2 weeks accrued year one 5 Sick days per year Paid holidays Generous personal pet discounts Flexible scheduling
Note: This job description is not intended to be all-inclusive.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance
Work Location: In person